Privacy Policy

Vin d’Almar (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide when placing an order, creating an account, or contacting us, including:

  • Name and surname
  • Billing and delivery addresses
  • Email address
  • Phone number
  • Date of birth (for age verification)
  • Payment details (processed securely via our payment provider — we do not store your card details)

Automatically Collected Information

When you browse our website, certain data is collected automatically through cookies and similar technologies, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Referring website addresses

How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders
  • Delivering products to your chosen address
  • Communicating with you regarding your order or enquiries
  • Providing customer support
  • Personalising your online shopping experience
  • Sending marketing communications (only if you have opted in)
  • Complying with legal and regulatory requirements, including age verification for alcohol sales

Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

  • Service providers: Couriers, payment processors, IT support, marketing platforms — solely to provide our services to you.
  • Legal compliance: When required by law, regulation, or court order.
  • All third-party service providers are required to keep your information secure and use it only for the purposes we specify.

Cookies

Our website uses cookies to improve functionality, enhance your browsing experience, and analyse site usage. You can adjust your browser settings to refuse cookies, but this may limit site functionality.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no data transmission over the internet can be guaranteed 100% secure.

Your Rights Under POPIA

You have the right to:

  • Access and request a copy of your personal information.
  • Request correction or deletion of your information.
  • Object to the processing of your information.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details at the bottom of this page.

Cross-Border Transfers

If your information is transferred outside South Africa (e.g., cloud storage services), we ensure appropriate safeguards are in place in accordance with POPIA.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recently updated version will be posted on our website.